Live
ISP
Run a network, not just a helpdesk.
Circuits, POPs and IP space as records. Fibre and radio planned on the map. Zabbix, LibreNMS or PRTG opens the ticket and names the circuit that broke.
Live
Eight industry modules. Switch on the one that matches your work.
The service desk thatbecomes
your industry.
Every other ticketing tool hands a bank and a fibre operator the same screen and leaves each of them to bend it into shape. Kevrow starts as a support desk anyone can run, then a module rebuilds it around the work you actually do.
Private release, and a person reads every request One rate per agent, per year Bring your own AI keys
app.kevrow.com/queue
Needs attention3
SLA FirstRefund still not showing after five days
RequesterNgozi Eze (Harbourline Logistics)
AssigneeAdaeze Okonkwo
Adaeze is checking the settlement gateway
app.kevrow.com/settings/modules
ISP Module Records
FTTH & Metro Fiber Infrastructure Telemetry
Circuit ID & POPCKT-LAG-4082
LiveVI Core 1
Carrier SLA Timer3h 42m remain
Live99.8% target
Optical Power Levels-18.4 dBm
LiveNominal
Duct & Plant RouteOzumba Mbadiwe 4B
LiveSplice 12
OLT-AGG-02: Port Gi0/2 Link UPTx: +2.1 dBm / Rx: -18.4 dBmOPTICAL OK
Puts fiber inventory and live NOC telemetry directly beside customer tickets so agents never copy circuit IDs between screens.
app.kevrow.com/tickets/KR-1048
Raised by Zabbix
Gi0/2 down on LEK-POP-01-SW01
24-PORT CORE SWITCH, LEK-POP-01-CORE
SYSALMPWRRPS
PORT 2 DOWNLoss of signal on Gi0/2, Harbourline Logistics link failure (CIR-4471)
Rx: no lightCustomerHarbourline Logistics
CircuitCIR-4471
BranchLekki Phase 1
CarrierMainOne
None of that was typed in. The ticket carries it because the desk knows the network.
app.kevrow.com/tickets/KR-2210
Clinic diary
09:0030m
MRN-31840, T. AdebayoFollow-up review
Done
10:2040m
MRN-39102, K. BalogunConsultation, new patient
In room
11:4040m
Cancellation gapReleased by MRN-39811, 40m open
Free gap
14:0045m
MRN-28491, F. OkonReview appointment
Booked
16:4040m
MRN-40218, Amina BelloPushed to the evening
Moved twice
Ticket KR-2210
MRN-40218Amina Bello
Moved twice today, because the theatre list overran.
WaitingSince 09:00
Current slot16:40, evening
Match: the 11:40 cancellation fits a 40 minute appointment. Offering it now takes five hours off the wait.
app.kevrow.com/tickets/KR-1047
Customer enquiry14:22
We need to update our billing address to 14 Marina, Lagos, and split monthly invoices between the Ikeja hub and Victoria Island starting next month.
Adaeze ObiReviewing
app.kevrow.com/maps/fibre
6°27′04″N 3°28′19″EOutside plant, layer 4
Duct reusedNew trench
LEK-POP-01HeadendHarbourline LogisticsCustomer endapp.kevrow.com/tickets/KR-2184
6°26′48″N 3°21′22″EFleet telematics
CompletedYour stop
Apapa depotOriginEnd of the runLast dropapp.kevrow.com/reports
96.4%of promises kept, across every channel
First response4m 12s
Resolution1h 24m
Escalated2.1%
Occupancy81%
The queue
The queue, slide 1 of 8
5 ways inEmail, chat, WhatsApp, Instagram, and the network itself
8 industrieseach one rebuilds the desk around that work
3 AI levelsThe agent is free; what you buy is how far it may go
Modules, not custom fields
Pick the module. The desk changes shape.
A module is not a template or a pack of renamed fields. It adds the records your work is actually made of, the screens that operate on them, and the permissions that keep them apart, to the same desk your team already knows.
In build
MSP
One desk, many clients, each with their own SLA.
Contracts, managed assets and recurring maintenance, with each client's SLA kept apart from the next client's.
In build
Healthcare
Support that respects patient confidentiality.
Clinical escalation paths and appointment-linked cases, handled so a patient record never leaks into a general queue.
In build
Financial Services
Every case defensible, every timeline provable.
Disputes and complaints as cases, with the audit trail a regulator asks for already written.
In build
Education
Built for the shape of a school year.
Termly workloads, separate student and staff request streams, and campus asset support.
In build
Logistics & Fleet
Cases that know where the truck is.
Cases that know which shipment, which driver and which depot they belong to.
In build
Utilities & Energy
Outages, connections and the people affected.
Meter and connection records, outage handling, and planned-works notices to the people affected.
In build
Government & Public Sector
Statutory deadlines that cannot quietly slip.
Citizen requests with statutory clocks that cannot quietly slip, and freedom-of-information handling.
Modules are bought separately from the plan, and only when you want one. A workspace with no module is a complete support desk.
Underneath every module
A support desk that holds up on its own.
None of the above is worth much on top of a weak queue. This is the part that has to be right before anything else matters, and it is the part your agents live in all day.
One queue
Every conversation lands in the same place.
Email, live chat, WhatsApp and Instagram become tracked work with an owner, a priority, the customer's history and the SLA clock in view.
See the workspaceEmail24 open
Live chat8 waiting
WhatsAppConnected
Routing and automation
Routine work handles itself.
Assign the right group, tag the intent, escalate what is slipping and keep the customer informed, with rules your team can read rather than reverse engineer.
See the workspace New billing email Route to Billing Apply 4h SLA
SLAs and reporting
The promise, and whether you kept it.
First response, next response, resolution, backlog and who is carrying it, without standing up a reporting project first.
See the workspace92.4%SLA attainment
One module in depth: ISP
This is what a module adds.
A support tool that does not know what a circuit is turns every outage into a person reading a monitoring screen and retyping it into a ticket. The ISP module closes that gap by making the network part of the desk. Every other module does the same thing for its own work.
The alert opens the ticket
Zabbix, LibreNMS or PRTG raises it, and the ticket already names the customer, the branch and the circuit that broke.
Fibre planned on real plant
A route is costed against the cable you already own, so a spur onto your own duct wins over opening the road again.
Radio links, on the map
Point to point and point to multipoint planned beside the fibre, in the same design as the rest of the build.
Circuits, POPs and IP space
The things your NOC argues about are records with owners and history, not a note in a description field.
One of eight modules. A hospital gets clinical escalation paths and appointment-linked cases in the same shape; a bank gets disputes with an audit trail a regulator asks for. None of it is on the desk until you switch it on.
Fibre plan · Lekki ring
Existing plantNew build
Alert became a ticket
Gi0/2 down on LEK-POP-01#KR-1048 · Harbourline Logistics · CIR-4471 · carrier MainOne
Vendor thread opened against the escalation matrix
Kora, the Kevrow agent
The agent is free. You decide how far it goes.
Most tools sell you an AI and then ask you to trust it. Kevrow sells the trust instead. Start where nothing reaches a customer without a person pressing send, and move up only when you have watched it work.
Level 1
Assist
The AI writes and a person sends. Nothing reaches a customer unapproved.
- Conversation copilot
- Ticket health
Level 2
Respond
The AI answers the customer itself, on every channel the desk runs.
- First response
- Next response
- Group response
Level 3
Operate
The AI acts on the desk: routing, follow-up, stakeholder updates and vendor escalation.
- Intelligent routing
- Automated follow-up
- Stakeholder update
Your own provider keys, your own spend, and a ceiling you set. Kevrow never sends on your behalf at a level you have not switched on.
What stays yours
The parts people regret signing away.
Every platform asks you to move your work onto it. These are the things you keep when you do, and none of them is a setting we can quietly change later.
Your AI keys and your ceiling
Kevrow uses your provider account, so the model bill is yours and the cap on it is yours to set. We never mark up tokens.
Your WhatsApp number
Registered to your business, not rented from us. Take it with you, and keep the conversation history that came through it.
One workspace cannot see another
Isolation is in the schema rather than in a query somebody has to remember to write, and every module keeps its records behind the same wall.
A history nobody can quietly edit
Payments, commission and destructive actions are appended, never overwritten. A correction is a second entry, the way a ledger corrects anything.
AI spend this month
Your Anthropic accountNGN 41,200of the NGN 60,000 ceiling you set
- Key
- Held in your workspace, never ours
- Billed by
- Your provider, at their rate
- At the ceiling
- Kevrow stops, and tells you
Pricing
One rate per agent. Every channel included.
A plan costs nothing to be on. You pay a rate per agent per year, and what separates the plans is what they unlock. Modules are added when you need them and never before.
Priced below
Everything switched on, for fourteen days.
Free
No charge
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 23 more
For a team that has outgrown a shared inbox.
NGN 360,000per agent, a year
NGN 30,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- SLA policies
- Business hours
- Ticket forms and fields
- Knowledge base
- and 2 more
For a desk with targets to hit.
NGN 480,000per agent, a year
NGN 40,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 19 more
For an operation with auditors.
NGN 600,000per agent, a year
NGN 50,000 a month, billed yearly
- Email channel
- Customer portal
- Website chat
- Facebook, Telegram and Teams
- SLA policies
- and 23 more
What it would cost you
Pricing the plan selected above. Set your team size and tick the modules you would switch on. Everything here is billed yearly.
NGN 0 per agent per year, billed yearly.
Trial · 8 agentsFree
Get this quoteWhat each plan includes
All 38 capabilities, and the plans that unlock them. A plus means a plan does not include it but can still buy it.
| Capability | Trial | Starter | Growth | Enterprise |
|---|---|---|---|---|
| AI Agent | ||||
| Conversation copilotA reply drafted in the thread, to send, edit or throw away. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| Ticket healthWhich cases are going wrong, before the SLA says so. | Included | Available as an add-on, on the Assist tier | Available as an add-on, on the Assist tier | Included |
| First responseThe first reply to a customer, without waiting for an agent to be free. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier |
| Next responseEvery reply after the first, in the same conversation. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier |
| Group responseAnswering as the group that owns the work rather than as one agent. | Included | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier | Available as an add-on, on the Respond tier |
| Intelligent routingSending work to the group or agent that should be holding it. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier |
| Automated follow-upChasing a case that has gone quiet before it breaches. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier |
| Stakeholder updateTelling the people watching a case where it actually stands. | Included | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier | Available as an add-on, on the Operate tier |
| channels | ||||
| Email channelTurn a mailbox into a shared queue, with threading and identities. | Included | Included | Included | Included |
| Customer portalA branded place for customers to raise and follow their own tickets. | Included | Included | Included | Included |
| Website chatLive chat on your own site, landing in the same queue. | Included | Included | Included | Included |
| WhatsAppYour business number, its 24-hour window and approved templates. | Included | Not included | Included | Included |
| InstagramDirect messages from your Instagram account. | Included | Not included | Included | Included |
| Facebook, Telegram and TeamsThe rest of the social and collaboration channels as they land. | Included | Not included | Included | Included |
| identity | ||||
| Multiple brandsMore than one face on the same desk. | Included | Not included | Not included | Included |
| Custom brandingYour colours, logo and sending domain. | Included | Not included | Included | Included |
| insight | ||||
| ReportsVolume, response, resolution and agent performance. | Included | Included | Included | Included |
| Custom report builderBuild the report nobody anticipated. | Included | Not included | Included | Included |
| Scheduled reportsThe same report, in an inbox, every Monday. | Included | Not included | Included | Included |
| platform | ||||
| API accessThe developer API, for building against Kevrow. | Included | Not included | Included | Included |
| WebhooksTell another system the moment something happens here. | Included | Not included | Included | Included |
| productivity | ||||
| Knowledge baseArticles for customers and agents, in one place. | Included | Included | Included | Included |
| Saved viewsQueues an agent defines once and returns to. | Included | Included | Included | Included |
| Time trackingTime recorded against a ticket, and reportable. | Included | Not included | Included | Included |
| Bulk importBring contacts, companies and history in at once. | Included | Not included | Included | Included |
| security | ||||
| Single sign-onSAML or OIDC, so access follows your identity provider. | Included | Not included | Not included | Included |
| Directory syncAgents provisioned and deprovisioned from your directory. | Included | Not included | Not included | Included |
| Audit logWho did what, kept for as long as a review needs. | Included | Not included | Included | Included |
| Data retention controlsDelete on a schedule you set, not ours. | Included | Not included | Not included | Included |
| workflow | ||||
| SLA policiesResponse and resolution targets, with escalation when they slip. | Included | Included | Included | Included |
| Business hoursClocks that stop at the weekend, so a target means what it says. | Included | Included | Included | Included |
| AutomationsRules that act on a ticket without an agent touching it. | Included | Not included | Included | Included |
| Scenario automationsOne-click sequences an agent runs on a ticket. | Included | Not included | Included | Included |
| Routing rulesSend work to the right group by what is in it. | Included | Not included | Included | Included |
| Skills-based routingRoute by who can actually handle it, not just who is free. | Included | Not included | Included | Included |
| Ticket forms and fieldsAsk different questions for different kinds of request. | Included | Included | Included | Included |
| Customer satisfactionAsk after a resolution, and report on the answers. | Included | Not included | Included | Included |
| Advanced ticketingParent and child tickets, merges, splits and linked work. | Included | Not included | Included | Included |
Support that grows with you
Give your customers the experience they remember.
Start with the desk, add the module that matches your work, and raise the AI a level when you are ready. We are taking on a few teams at a time.
Sell Kevrow to your own customers, or introduce them and earn on it.
Become a partner